| Keynote Session |
| Chairman’s intro - Ian Jindal, Editor-in-Chief, Internet Retailing |
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| Mark Hodgkinson, Marketing & eCommerce Director, HMV Group |
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| Gavin Sathianathan, Head of Commerce Partnerships, Facebook |
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| Miriam Lahage, Global Head of Fashion Brand, eBay |
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| TRACK 1: The Customer |
The Evolving Customer
Jo Causon, Chief Executive, Institute of Customer Service |
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How the online experience influences customer satisfaction and success
Susan Deer, Strategy Analyst, Debenhams and Mansoor Malik, Managing Director, ForeSee |
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Personalisation as a revenue generator
Sam Peterson SVP, Technology, Website and Merchandising, Overstock.com |
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Email’s role in a world gone mocial
Richard Evans, Director of Marketing, EMEA, Silverpop |
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No frills just full social, mobile customer service
Kamarulzaman Ahmad, Strategy, Innovation and Customer Experience, AirAsia Berhad |
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Expert Insight - Meeting expectations of the empowered customer
David Hogg, Industry Marketing Executive - Retail/CPG, IBM |
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How creating “Happiness in every stitch” helps White Stuff optimise brand loyalty, interaction and engagement across channels
Alison Lancaster, Cross Channel Director, White Stuff |
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| TRACK 2: The Team |
Internationalisation the Amazon way
Chris Poad, Director, Merchant Services, Amazon UK |
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Building a common platform to support international markets
Amy Bastow, Head of Multichannel, The Phone House Europe |
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Best practices on how online retailers can succeed in Europe
Ulric Jerome, General Manager, Pixmania.com |
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Keeping it local with store-generated content and social media
Richard Weaver, Ecommerce Director, Majestic Wine Warehouses |
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Directing for multi-channel success
Tony Preedy, Marketing Director, Lakeland |
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The Payment Data Challenge: Can you better protect your business?
Pritesh Patel, Professional Services, CyberSource |
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Reconciling customer expectations with cost to serve
Hash Ladha, Group Multi-channel Director, Aurora Fashions |
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Track 3: The Industry |
The Da-Vinci app or the mobile master-piece – painting the m-commerce picture
David Backshall, Head of Sales, Sage Pay |
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Mobile commerce today – a retailer’s experiences
Ish Patel, Group Strategic Development Director, Aurora Fashions |
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NFC and other technologies - a customer usability perspective
Thibault de Pompery, Creative Director, Innovation Department, Groupe Casino and Vincent Berge, Founder & CEO, Think&Go NFC |
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M-commerce Panel Discussion
Panelists include: Kamarulzaman Ahmad, Air Asia Berhad; Pat Wood, TruffleShuffle.com; Ish Patel, Aurora Fashions |
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Product presentation ensuring a good customer fit
Nadine Sharara, Head of eCommerce, Thomas Pink |
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From static to interactive: innovations in product presentation
Peter Bakker, director of eCommerce mydeco.com |
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Using product-level data to increase online sales
Dominic Smith, Ebusiness Development Manager, JD Williams |
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Expert Insight - Building Mature Multi-channel Models
Paul Bolton, Director of Product and Strategy, IVIS Group & Jon Higgins, IT Director, Tesco.com |
This presentation is not available |
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Evolution of business models
Rowan Gormley, founder, Naked Wines |
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