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eGain is rated as a leader in multichannel customer service and knowledge management software by independent market analysts. eGain was recently rated #1 supplier in this domain by Internet Retailer magazine. It was recognised and understood that eGain's unique support for transparent, fully-integrated customer interaction management, available both On Demand and On Premise, gives retailers real competitive advantage through delivery of superior customer service at a reduced cost-to-serve.

eGain has an operating presence in 18 countries and serves over 800 clients worldwide including industry-leading retailers and e-tailers.

To find out more about eGain, visit www.eGain.com or telephone eGain EMEA Head quarters: +44 (0)1753 46 47 48