Key Trends in the Online Customer Retail Journey
Matthew Dodd, VP Research and Analytics, Nielsen Online, EMEA |
What You Don't Know About Your Online Shoppers Can Hurt You
Kevin Ertell, Vice President, Retail Strategy, ForeSee Results |
Customization & Commerce:
Opportunities
where the two
collide
Marcus Spurrell, Head
of Digital Marketing/Commerce,
Reebok International
Ltd |
Drive More Value and Increase Conversion by Getting Personal
Darren Hitchcock, Consultant at Omniture |
The Empowered Consumer: Friend or Foe?
Alan Mitchell, Chairman, Buyer Centric Commerce Forum |
Panel discussion – Social Shopping
Panelists
include:
David
Kelly,
CEO,
mydeco.com
Stan
Laurent,
Managing
Director,
Photobox
Guy
Stephens,
Online
Help
Manager,
Carphone
Warehouse
Katy
Howell,
Managing
Director,
immediate
future
Antony
Mayfield,
Vice
President,
Head
of
Social
Media,
icrossing
|
|
Building on Maturity or Driving for Constant Change?
Lucy Dos Santos, Dell Consumer EMEA |
How the Semantic Web is Creating New Opportunities for Ecommerce
Markus Linder, Founder & CEO, Smart Information Systems GmbH |
Making Your Product Data Sing: Best practices for guiding customers to buy online
Omar Haque, Managing Director, AxciomCSG |
How to Leverage Store Stock for Online (and
improve your
mail order processes
at the same
time)
Rob Jones, e-commerce
Manager, Harvey
Nichols |
Internationalisation:
How personalising
your ecommerce site
works across borders
Mireia Fontbernat, Marketing Director for EMEA ,
ATG |
Europe: Cross Border Focus
Colum Joyce, Director of Strategy, IMRWorld
|
|
Exceeding Customer Expectations in a Challenging Online Market Place
Sharon Thomas, Managing Director, Unipart Consumer Logistics |
The
Customers Lied
Brian Gaunt, CEO,
Home Delivery Network |
Cross Channel Customer Engagement
Rob Collins, Director e-Commerce, Waitrose |
Feeding Back the Customers’ Views
David Tarbuck, Multi-Channel Programme and Operations Manager, Argos |
Bridging the Gap Between the Offline and Online Shopping Experience
Fabrice Berger-Duquene, CEO, PureShopping.com |
Your
Customers are Everywhere!
Marko
Balabanovic, Head of
Innovation, lastminute.com
|
|
